The proportion of customers defecting from dealership service facilities to non-authorised service centres has decreased in 2009, compared with 2008, according to the J.D. Power Asia Pacific 2009 India Customer Service Index (CSI) Study SM released recently.
For full story click here : Maruti Suzuki ranks highest in dealer service satisfaction survey in India
Tuesday, October 27, 2009
wheelsunplugged
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